Frequently Asked Questions

Everything you need to know about your luxury grooming and beauty experience.

How long does shipping take for domestic orders?

Standard domestic shipping typically takes 3 to 5 business days. We process all orders from our New York location within 24 hours of receipt, excluding weekends and holidays.

What is your return policy for beauty products?

Due to health and hygiene regulations, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.

Do you offer international shipping?

Yes, we ship our curated selection of grooming and beauty supplies worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

Are the products on your site authentic?

Absolutely. Pasteur Pharmacy is an authorized retailer for all brands we carry. We source directly from the manufacturers to ensure you receive 100% authentic, high-quality products.

How can I track my order status?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern digital payment options including PayPal, Apple Pay, and Google Pay.